Returns
We understand that no product can be 100% effective for everyone. If you're not completely satisfied with your Symple Nature product, we offer a 60-day money-back guarantee from the date of your purchase, excluding any shipping and handling fees. You are not required to provide a reason for your return, although we appreciate any feedback you wish to share.
To qualify, return the unused portion or the empty bottle within 60 days of purchase.
AutoShip Returns: We offer a 30-day money-back guarantee only on your most recent AutoShip Order and only if returned within 30 days of being charged, excluding Shipping & Handling. This pertains ONLY to our Monthly AutoShip Customers.
Here's How It Works
Contact Customer Support
Email us at support@symplenature.com. We’ll reply with your return instructions and the correct return address. Refunds cannot be honored without the original bottle or packaging. We respond within 24–48 hours.
Return Unused Portion Of The Product (Or Empty Bottle)
Next, return the unused portion of the product (or empty bottle) along with the original invoice that came with the product itself. If you no longer have this invoice, please include your full name on a piece of paper with your package.
Return Shipping Costs Are The Responsibility Of The Customer
Return shipping costs are the responsibility of the customer and we must receive the product within the 60-day time frame to qualify for the refund. We recommend that you get a tracking or delivery confirmation number when shipping back your order.
Refunds are processed within 3–5 business days after your return is received at our warehouse. Once issued, it may take 10–14 business days for the refund to appear on your statement.
Please ensure enough time has passed for proper use of the product based on label instructions. Our policy is designed to be fair, and we ask the same in return.
*Failure to follow these steps may result in a denied refund.
